Send emails & SMS, collect customer data based on preferences and behavior, send 1-2-1 communications based on data collected and increase reach through social channels.
Communicator users choose Fresh Relevance to:
- Create behavioral segments using point and click functionality that are applied to any channel.
- Give customers a real-time relevant experience.
- Give customers a unique personalized experience however they interact with your brand.
- Optimize personalized customer experiences to ensure maximum engagement and conversion.
Get more out of Communicator and your martech stack
Fresh Relevance gathers behavioral data from each shopper and unifies it with your existing data. Showing you real-time behavior and insight combined with the power to act on it, we help you to consistently achieve your KPIs.
Cart and browse abandonment emails
Don’t leave money in the shopping cart: convert more browsers into buyers by calling them back with shopping recovery emails sent through Communicator. We recover more carts than any other system as we identify shoppers across multiple devices. This means you won’t lose track if a customer revisits your website from a different device.
Product recommendations
Help shoppers conveniently discover products they might like using smart product suggestions. No integration projects or product feeds needed, meaning you can deploy product recommendations faster, and manage them simpler and at lower costs.
Visitor identification and behavior tracking
Our integrated behavior capture allows you to collect real-time data as shoppers browse and buy across channels and devices. Once they have been identified through their email address or an account log-in, the collected information is added to the shopper’s history and can be used in marketing.
Quick & easy implementation
Thanks to the pre-built integration with Cheetah Digital, getting started is just a question of entering your Cheetah Digital API log-in credentials into Fresh Relevance and following the step-by-step set-up instructions within Cheetah Digital.
To collect customer data and personalize the experience across channels, Fresh Relevance can be added to any website with a few clicks.
